Privacy Policy

Last updated: April 2026

1. Who We Are

This website (casa-serena.eu) is operated by the private owner of Casa Serena, a holiday apartment located at Serena Golf Resort, Los Alcázares, Murcia, Spain. For questions regarding your personal data, please contact us at info@casa-serena.eu.

2. What Information We Collect

We may collect the following personal information when you use this website or contact us:

• Contact details: Your name, email address and phone number when you submit a booking request or contact form.
• Booking information: Your requested check-in/check-out dates, number of guests, and any relevant messages you provide.
• Technical data: Basic data such as your IP address, browser type and operating system, collected automatically when you visit our website (see Cookies section below).

We do not collect payment card information directly through this website. Payments are arranged privately.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your booking enquiry and confirm availability.
• To communicate with you about your stay before, during, and after your visit.
• To fulfil our obligations under the rental agreement.
• To comply with applicable legal obligations (e.g., Spanish tourist registration requirements).

We do not use your data for marketing purposes or share it with third parties for advertising.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the GDPR:

• Contract performance: To process your booking and manage your stay.
• Legitimate interests: To respond to enquiries and improve our service.
• Legal obligation: To comply with Spanish law, including tourist registration.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above. Booking and guest records are retained for a minimum of 5 years to comply with tax and legal obligations, after which they are securely deleted.

6. Cookies

This website uses cookies to function correctly and to provide you with the best experience. Cookies are small text files stored on your device.

• Necessary cookies: Required for the website to function. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g. language) to improve your experience.
• Analytics cookies: Help us understand how visitors use the site (anonymous data only). Only enabled with your consent.

You can manage your cookie preferences via the cookie settings button at the bottom of this page. Please note that disabling certain cookies may affect the functioning of the site.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the data we hold about you.
• Right to rectification: Ask us to correct inaccurate information.
• Right to erasure: Request deletion of your data, subject to legal obligations.
• Right to restriction: Ask us to limit how we use your data.
• Right to portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us at info@casa-serena.eu. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Spanish data protection authority (AEPD) at www.aepd.es.

8. Data Security

We take the security of your personal data seriously. Our website uses HTTPS encryption. Access to personal information is restricted to the property owner only and is never shared with unauthorised third parties.

9. Third-Party Services

This website may use the following third-party services:

• WhatsApp (Meta): If you contact us via the WhatsApp button, your conversation is subject to WhatsApp's privacy policy.
• Google Fonts: Fonts are loaded from Google servers; Google may process your IP address. See Google's privacy policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact

For any privacy-related questions or requests, please contact:
📧 info@casa-serena.eu
💬 WhatsApp: +32 494 140 899